LIMITED LIFETIME WARRANTY

SCOPE
Khyber Racks Ltd warrants that all Khyber Racks and parts manufactured by Khyber Racks Ltd are free from defects in materials and workmanship under normal use that affect the operation or safety of the rack subject to the limitations set out in this Limited Warranty. This Limited Warranty only applies to the original purchaser of the products who has retained proof of purchase and is not transferrable. This Limited Warranty shall be valid (a) during the period that the original purchaser owns the rack if it is used for personal or non-commercial purposes or (b) for a period of 3 years from the date of purchase if the rack is used for commercial purposes.

REPAIR OR REPLACEMENT
Khyber Racks Ltd. will, at its option, either repair or replace any part that proves defective by reason of improper workmanship or materials in accordance with the terms of this Limited Warranty. The replacement parts will be either new or refurbished to be functionally equivalent to new. The product or part must first be returned to Khyber Racks Ltd. as it may request and direct with freight prepaid.

EXCLUSIONS
This Limited Warranty does NOT apply to the surface finishes of the products, including the tarnishing of stainless steel and fading of anodizing. This Limited Warranty does NOT cover failures, malfunctions or damage that result from:

  1. Failure to properly install, assemble, use or maintain the racks in accordance with the printed instructions provided and available at the time of purchase at khyberracks.com and this Limited Warranty.
  2. Failure to heed warnings and cautions provided with the racks in the printed instructions provided, in this Limited Warranty and at khyberracks.com at the time of purchase.
  3. Abuse, misuse, unauthorized repair, alteration, modification, natural disasters or abnormal mechanical or environmental conditions.
  4. Loading bikes that weigh more than 24kg or 53lbs or that do not fit inside the wheel basket properly.
  5. Loading any objects other than bikes on the rack.
  6. Standing, climbing or hanging on to the rack after it has been installed.
  7. Impact or collision.
  8. Failure to inspect and replace wear and tear items including rope tie downs that are frayed or damaged before loading.

Khyber Racks are not designed or built for off-road use on the back of RVs and travel trailers; such use is NOT covered by this Limited Warranty and will be entirely at your own risk. The Limited Warranty will only apply to the on-road use of Khyber Racks that are installed on the back of RVs and travel trailers.

Rope tie downs that are supplied with the racks are made by Mammut and subject to wear and tear. They are NOT covered by this Limited Warranty.
WARNING: YOU MUST INSPECT THE ROPE BEFORE LOADING, AND ANY FRAYED OR DAMAGED ROPE MUST BE REPLACED PRIOR TO USE TO PREVENT ACCIDENT OR INJURY FROM EJECTED BIKES.

LIMITATION OF LIABILITY
This Limited Warranty is the only warranty provided by Khyber Racks Ltd. Khyber Racks Ltd's sole liability to any original purchaser is set out in this Limited Warranty. No other express or implied warranties, including the warranties of merchantability and fitness for purpose shall apply, except as may be required by law. Khyber Racks Ltd. shall have no liability for any claims for lost profits or for special, incidental or, consequential, exemplary, aggravated and punitive damages.


LIFETIME CRASH REPLACEMENT PARTS PROGRAM
In the event of damage to the racks that is not covered by this Limited Warranty (such as damage from backing your rack into an object, contacting the ground in a ditch or being struck by another vehicle), Khyber Racks Ltd. offers a lifetime crash replacement parts program, where replacement parts will be made available at a discount, plus shipping. This program is only available to the original purchasers of Khyber Racks with proof of purchase, including original purchasers who use the racks for commercial purposes or off-road on the back of RVs or travel trailers.

CORROSION
Khyber Racks have superior corrosion resistance due to material selection and surface treatments. This is effective at extending the life of your rack beyond what powder coated steel can offer. Despite this, harsh environments such as salted roads and coastal areas affected by sea spray can still cause surface corrosion and is not covered by this Limited Warranty unless it creates a structural issue. If you are driving while roads are salted, we recommend storing the rack when not in use for extended periods and rinsing it after use to get the maximum lifespan. We've taken the best steps possible to prevent corrosion, but salt is still the enemy.

Surface tarnishing of the stainless parts can be prevented and remedied. For more information, see FAQ - Corrosion

 

RETURN TO FAQ